How to troubleshoot a slow internet connection?

Sometimes a slow computer has nothing to do with memory or CPU usage.

If YouTube videos are buffering and stuttering, or if you cannot upload files, the problem may actually be your Internet connection.

If you have ever contacted your ISP for help diagnosing slow Internet speeds, you know they ask you a million questions before addressing your problem.

Here is a quick Internet troubleshooting checklist that can help save you valuable time.

Article 6
icone 1

Reset Your Network Adaptor

The simplest fix may be resetting your Network Adaptor.

In your Windows Taskbar, right-click on the Internet Access icon. Select 'Troubleshooting.'

Windows will then work to troubleshoot problems, and will often automatically reset the Network Adaptor.

This is usually enough to make your Internet speed.

Other times you may have to continue troubleshooting on your own.to reset your Network adaptor and the problem will be resolved. Other times, troubleshooting with Windows will not solve the problem.

icone 1

Use Internet Speed Test

There are a number of online speed tests (CNet Internet Speed Test is a useful resource) that will tell you exactly what your Internet speed is. You can then compare the speed test with your contract with your ISP.

Your actual internet speed is a useful piece of information if you have to call up your Internet Service Provider for help.

icone 1

Restart Your Modem and Your Router

Sometimes all it takes is restarting your modem (the piece of hardware your ISP provides you with) and your router (these days most of us connect a WiFi router to the modem so we can get Internet throughout the house).

Be sure to power down your modem first, and then the router. Wait ten seconds. Then, plug in the modem. When the modem is fully operational (for example, all the green lights are on), power up your router.

icone 1

Call Your ISP for Help

This is usually enough to fix a slow Internet connection. If your Internet is still slow or is not working, it's time to call your ISP for help.

icone 1

Buy a Dual-Band Router or Use a LAN Connection

If you live in an apartment building, and if you rely on a WiFi modem for Internet, your ISP may not be able to help you boost Internet speeds.

If there are too many WiFi networks in one location, the different WiFi networks will compete for free channels. If a channel becomes too crowded, your router will try to find one that's free.

If there are no free channels because there are too many WiFi networks in your location, you will get no Internet connection.

The solution in this case may be a dual-band router. You can also avoid using WiFi by connecting your PC directly to your router with a LAN cable.

Extend your PC’s lifetime in three steps:

Article 8

Download the OneSafe PC Cleaner diagnostic tool

ARticle 8

Start the automatic analysis to identify errors that are slowing down your PC

ARticle 8

Get a free report. OneSafe PC Cleaner fixes errors and your PC benefits from improved performance!

Free
download
By clicking the button above and downloading OneSafe PC Cleaner, you accept OneSafe Software's end user license and privacy policy. Access the full version from $3 per month only.

Extend your PC’s lifetime in three steps:

Article 8

Download the OneSafe PC Cleaner diagnostic tool

Article 8

Start the automatic analysis to identify errors that are slowing down your PC

Article 8

Get a free report. OneSafe PC Cleaner fixes errors and your PC benefits from improved performance!

Free
download
By clicking the button above and downloading OneSafe PC Cleaner, you accept OneSafe Software's end user license and privacy policy. Access the full version from $3 per month only.